Delivery and Refunds Conditions
Delivery Options
We offer three different options for delivery:
- a standard economy option which takes 3-5 working days
- a express option which takes 1-2 working days
- a next day option which will be delivered the next working day if ordered before 2pm.
Delivery cost may vary acorrding to the quantity and weight of the order.
Delievery to Mainland Europe available on request subject to additional charges
Terms and Conditions
- All Stock Items will be dispatched within 1 working day of payment clearing. You will be informed if there is going to be a delay in items being dispatched
- We may deliver your order as part deliveries.
- If you refuse delivery of the goods we may charge you for the cost of the delivery.
- If you accept a delivery with a damaged box we cannot be held responsible for any damage to what is inside once the goods have been signed for.
- Acceptance of delivery constitutes acceptance of our terms and conditions as outlined.
- For large orders a signature maybe required by the carrier. If no one is available a card will be left and you will have to rearrange delivery with the depot within 5 days. If the parcel is returned to us you will have to pay for the parcel to be redelivered.
Refunds
- We accept returns for up to 14 days subject to the following policies;
- You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received and verified as faulty. In this case we will also refund your return postage. You must notify us of the issue within 7 working days of delivery.
- You may return an item which is not as described for a full refund. The refund will be issued once the item has been received and verified as incorrect. In this case we will also refund your return postage. You must notify us of the issue within 7 working days of delivery.
- You have the statutory right to cancel the order within 7 working days of delivery and have a full refund (cooling off period). The refund will be issued once the item has been received back and processed. Return postage will only be refunded if the item is damaged, faulty or not as described. It is the buyer's responsibility to return the item. Any item which has been sent out post free will has our original postage costs deducted from the refund.
- We cannot refund or exchange an opened item unless it is damaged, faulty or incorrect.
- Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense.
- Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.
If you have any questions about our returns policy or our terms and conditions please don’t hesitate to contact us.
